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Amgen

By Uncategorized
Case Study

Bridging Biotech and Device Expertise to Standardize Global Patient Education

Client Snapshot

Industry: Biotech

Stage: Established

Project Type: Patient Education & Cross-Functional Device Support

The Challenge

As a global biotech leader, Amgen supports a vast and diverse portfolio of brands—many of which leverage combination devices and biosimilars. The Patient Strategy Department, a cross-functional initiative within Amgen, needed a scalable, compliant, and patient-centered framework for educating patients across multiple therapeutic areas. Given the complexity of self-injectables, biosimilars, and global regulatory needs, Amgen sought a strategic partner to help unify and elevate their patient education strategy and materials.

Our Approach

LLSS served as agency of record for the Patient Strategy Department, delivering strategic and creative support across patient journey mapping, HFE collaboration, and content development. Our team worked across Amgen’s brand, human factors engineering, and operations functions to co-create a standardized approach to global patient education. We leveraged our unique expertise at the intersection of biotech and device to guide the development of educational assets that are clinically accurate, visually engaging, and usable across international markets.

Solutions Delivered

  • Cross-brand patient journey mapping

  • Global standardization of patient education formats

  • Illustrated materials for combination devices and IFUs

  • Injection logs and tracking tools for self-injectables

  • Demo kits and patient starter packs

  • Co-created educational assets with HFE, operations, and patients

  • Disease state education frameworks

Outcomes & Results

  • Standardized the approach to global patient education across Amgen brands

  • Created reusable, scalable templates for educational content and tools

  • Enabled more consistent collaboration between HFE, brands, and patient cohorts

  • Elevated Amgen’s ability to support biosimilar and combination device launches with patient-centered materials

Philips

By Uncategorized
Case Study

Philips Healthcare, a global leader in intravascular diagnostic imaging and cardiovascular and endovascular therapies

Client Snapshot

Industry: Medical Devices and Healthcare Technology

Stage: Global Enterprise with Recent Acquisition

Project Type: Post-Acquisition Brand Integration and Patient Education Platform Development

The Challenge

Following the acquisition of Volcano Corporation, Philips needed to rapidly integrate an extensive portfolio of vascular intervention products into its corporate brand framework. Beyond brand transition, Philips faced the challenge of educating both healthcare providers and patients about peripheral arterial disease (PAD), a highly underdiagnosed condition. The goal was twofold: standardize product assets under Philips’ global brand and build a multi-tiered education platform to support awareness, diagnosis, and treatment pathways for PAD.

Our Approach

We embedded as the agency of record, leading the full transition of Volcano’s portfolio into Philips’ global brand standards. Working closely with cross-functional Philips teams, we rewrote and restructured content for more than 50 acquired products, ensuring full compliance with Philips’ corporate identity and digital frameworks. Simultaneously, we built a comprehensive disease state education platform — *Take the Step* — designed to drive PAD education across patients, clinicians, and referring physicians. The campaign included a full suite of in-office and at-home patient education materials, sales enablement tools, and marketing assets to extend reach and impact.

Solutions Delivered

  • Transitioned and rebranded over 50 product assets into Philips’ corporate brand standards
  • Developed and launched *Take the Step*, a standalone PAD disease state education platform
  • Created a corporate website section integrating the entire acquired product portfolio
  • Designed comprehensive in-office and take-home patient education materials, including:
    • Symptom checklists and symptom reporting tools
    • Patient discussion guides for physician conversations
    • At-home educational materials for ongoing  disease management
  • Produced a complete sales enablement toolkit featuring:
    • Sales enablement presentations
    • Patient education materials bundled into branded distribution kits
    • Created print and digital assets, including press release templates, newspaper ad   templates, and digital display ad templates
  • Built peer-to-peer education toolkits for healthcare professionals
  • Developed referral education materials targeting primary care and specialty physicians
  • Executed comprehensive conference materials to support field engagement and brand visibility
  • Provided ongoing digital content calendaring for annual conventions and field deployment schedules

Outcomes & Results

  • Successfully transitioned the entire Volcano product line to Philips branding within aggressive acquisition timelines
  • Built a fully integrated PAD patient and HCP education platform adopted across the commercial sales teams
  • Increased awareness and early detection of PAD through multi-channel education initiatives
  • Equipped Philips’ commercial teams with enhanced peer-to-peer and referral engagement tools
  • Expanded Philips’ footprint in the vascular intervention market through stronger physician, referrer, and patient outreach