
Bridging Biotech and Device Expertise to Standardize Global Patient Education
Client Snapshot
Industry: Biotech
Stage: Established
Project Type: Patient Education & Cross-Functional Device Support
The Challenge
As a global biotech leader, Amgen supports a vast and diverse portfolio of brands—many of which leverage combination devices and biosimilars. The Patient Strategy Department, a cross-functional initiative within Amgen, needed a scalable, compliant, and patient-centered framework for educating patients across multiple therapeutic areas. Given the complexity of self-injectables, biosimilars, and global regulatory needs, Amgen sought a strategic partner to help unify and elevate their patient education strategy and materials.
Our Approach

LLSS served as agency of record for the Patient Strategy Department, delivering strategic and creative support across patient journey mapping, HFE collaboration, and content development. Our team worked across Amgen’s brand, human factors engineering, and operations functions to co-create a standardized approach to global patient education. We leveraged our unique expertise at the intersection of biotech and device to guide the development of educational assets that are clinically accurate, visually engaging, and usable across international markets.
Solutions Delivered
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Cross-brand patient journey mapping
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Global standardization of patient education formats
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Illustrated materials for combination devices and IFUs
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Injection logs and tracking tools for self-injectables
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Demo kits and patient starter packs
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Co-created educational assets with HFE, operations, and patients
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Disease state education frameworks

Outcomes & Results
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Standardized the approach to global patient education across Amgen brands
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Created reusable, scalable templates for educational content and tools
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Enabled more consistent collaboration between HFE, brands, and patient cohorts
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Elevated Amgen’s ability to support biosimilar and combination device launches with patient-centered materials
